Comporium Technical Services is dedicated to offering the highest quality of support and custom solutions to technicians and partners of the Wholesale Security, Monitoring, and Home Automation Group. Please send us an email with your first and last name, along with your company, to firstname.lastname@example.org to gain access to the ticketing system.
Clint Wolford Jan 23 • Traditional Security Knowledge Base / Tips and Tricks
Using the Virtual Operator is as easy as picking up a phone and dialing a standard phone number. You will be guided through using VO by voice prompts. If you are familiar with using VM or Auto Attending phone systems, you will have no problem with Virtual Operator.
Dial the Virtual Operator phone number.
Welcome Message – (Be sure you wait for the voice prompt to complete before entering your response)
o Enter your four 4 digit technician code.
o Enter your PIN number followed by the # sign.
Once you have logged in using your technician code and PIN number you will given four (4)
1. Place account ON TEST
2. Take account OFF TEST
3. Get Signal History
If this is your first time accessing VO you may want to select option 4. This will give you some additional information.
Placing an a count on test
1. Select option 1 when prompted.
2. Enter the 6 digit CSID followed by the # sign.
3. Select the duration of the TEST
a. 1 – One hour b. 2 – Two hours
c. 3 – Three hours
d. 4 – Specify duration
i. Enter 4 digit duration (1 hour = 0100)
You do not have to stay on the phone to keep the account on test. You can disconnect and call back later for further testing options.
Take an a count off test
1. Select option 2 when prompted.
2. You will be told how many accounts you have on hold then give you the first CSID on test.
a. # sign to take current CSID off test
b. * to get the next CSID or return to main menu if last CSID
Getting Signal History
1. Select option 3 when prompted.
2. Enter the CSID of the account you want history from. a. 1 – All signals since your last call
b. 2 – Last signal only
c. 3 – All signals today
d. 4 – All signals for a selected date.
3. Follow the voice prompts to page through the history.