Using the Virtual Operator is as easy as picking up a phone and dialing a standard phone number. You will be guided through using VO by voice prompts. If you are familiar with using VM or Auto Attending phone systems, you will have no problem with Virtual Operator.

Dial the Virtual Operator phone number.

Welcome Message – (Be sure you wait for the voice prompt to complete before entering your response)

o    Enter your four 4 digit technician code.

o    Enter your PIN number followed by the # sign.

Once you have logged in using your technician code and PIN number you will given four (4)
choices.

1.   Place account ON TEST

2.   Take account OFF TEST

3.   Get Signal History

4.   Instructions

If this is your first time accessing VO you may want to select option 4. This will give you some additional information.

Placing an a count on test

1.   Select option 1 when prompted.

2.   Enter the 6 digit CSID followed by the # sign.

3.   Select the duration of the TEST

a.    1 – One hour b.   2 – Two hours
c.    3 – Three hours

d.   4 – Specify duration

i.  Enter 4 digit duration (1 hour = 0100)

You do not have to stay on the phone to keep the account on test. You can disconnect and call back later for further testing options.

Take an a count off  test

1.   Select option 2 when prompted.

2.   You will be told how many accounts you have on hold then give you the first CSID on test.

a.    # sign to take current CSID off test
b.   * to get the next CSID or return to main menu if last CSID

Getting Signal History

1.   Select option 3 when prompted.

2.   Enter the CSID of the account you want history from. a.    1 – All signals since your last call
b.   2 – Last signal only

c.    3 – All signals today

d.   4 – All signals for a selected date.

3.   Follow the voice prompts to page through the history.

We are pleased to announce the release of our new and updated ticketing system.  While this is still an ongoing project, we feel that the immediate product is something that will be beneficial to all of our technicians.  Feel free to sign up or just browse around.  The mobile portal will allow you to pull any documentation or other information directly from this site.  

New Features and Enhancements:

Community Forums - Ask questions and receive answers from our Technical Support staff in a community forum setting

Live Chat - Chat live with a member of Technical Support without having to call in.

Knowledge Base Documentation - Tips, Shortcuts, Troubleshooting Guides, and Installation Guides available at the click of a mouse.

Feature Request Forum - Make suggestions and requests as to how we can improve your experience and product.

Subscriptions - Stay updated on Tech Alerts, New Product Documentation, and other information by signing up for email notifications any time forums are updated.

Mobile Web Portal - New mobile web portal allows you to open new or view existing tickets as well as access to troubleshooting tips and product documentation all from your smartphones web browser.