posted this on November 28, 2012 15:38
Supported Network Configuration
While other configurations will work from the standpoint of connectivity, the SMA Platform’s cameras currently depend on a public IP address. For this reason, the proper SMA network configuration should be as follows:
Modem>SMA Security Router>Customer’s Personal Router
If this order is not followed, it can cause issues with the ability to see cameras outside of the home network.
If the Touchscreen has lost connectivity:
1) Ensure the network is configured correctly.
2) Begin by ensuring the SMA security router has an internet connection. You can do this by connecting a computer straight to the SMA security router with an Ethernet chord.
- If you can connect try rebooting the network and see if Broadband will then come up on the Touchscreen.
- If you cannot connect on the computer plugged into the SMA security router move to step 3.
3) You have a computer plugged into the SMA security router and still cannot get internet connectivity. In this case, bypass the SMA security router and plug your computer directly to the ISP’s(Internet Service Provider) modem using an Ethernet cable. If you can’t get connectivity here, you will need to contact the ISP. If connectivity is reached here then the issue lies between the modem and the SMA security router. The following steps can be used to troubleshoot this issue:
With an Ethernet cable connected to one of the LAN ports on the SMA security router and to your PC, reboot the SMA security router and wait for it to show connectivity is restored.
Check IP address of SMA security router. The SMA router should be broadcasting a 172.16.12.x IP address. If you are pulling a 192.168.x.x address, then the router has been defaulted. Contact Technical Services.
If the router IP is correct, verify that you can ping the routers gateway. This is will be 172.16.12.1. If pinging is successful, the router is functioning properly internally, but not allowing traffic to pass. Contact Technical Services.
**Always reboot the network if anything is unplugged or reconnected.
***To reboot the network, unplug each component of the network including the modem, SMA security router, and the Touchscreen. Leave each of these devices off. Begin with the modem by powering it up. After the modem indicates connectivity is restored, then plug the SMA security router in, wait until the SMA security router shows connectivity and then boot up the Touchscreen.